Refund & Cancellation
Last updated: 31 October 2026
Cancelling an order
- You can cancel an order until the restaurant accepts it by calling the branch. Once the kitchen has started preparing your food, the order cannot be cancelled because it is freshly cooked for you.
- If the restaurant cannot accept or has to cancel your order (item unavailable, outside delivery area, closed, etc.), you are informed on the order page and online payments are refunded in full automatically.
Refunds for online payments
- Refunds go back to the same payment method (UPI, card or bank account) through Cashfree Payments.
- The refund is started immediately when the order is cancelled; it usually reaches your account within 5–7 working days, depending on your bank.
- If a payment failed but money was deducted, no order is placed and the amount is returned by your bank/UPI app automatically, usually within 5–7 working days.
Problems with your food
If an item is missing, wrong or damaged, please call the branch within 2 hours of delivery or email albroojchandak@gmail.com within 24 hours with your order number and a photo. After checking, we will send a replacement or give a full or partial refund for the affected items.
Cash orders
For cash on delivery or pickup orders that are cancelled before payment, nothing is charged.