Terms & Conditions
Last updated: 31 October 2026
These terms apply when you use this website to order food from Al Brooj ("we", "us"). By placing an order you agree to them.
1. Orders
- You sign in with a Google account to place and track orders. Please give a correct name, phone number and delivery address.
- An order is confirmed only when the restaurant accepts it. We may decline an order, for example when an item is unavailable, the address is outside our delivery area, or the kitchen is too busy. If you paid online, the full amount is refunded automatically (see our Refund & Cancellation Policy).
- Pictures are for illustration; the actual dish may look slightly different.
2. Prices and payment
- All prices are in Indian Rupees (₹) and are shown on the menu. Delivery charges, packaging and taxes (if any) are shown before you place the order.
- Online payments are processed securely by Cashfree Payments. We never see or store your card, UPI PIN or bank details.
- For cash on delivery or pay at pickup, please pay the amount shown on your order.
3. Delivery and pickup
Delivery areas, charges and times are described in our Shipping & Delivery Policy. Someone must be available at the address to receive the order.
4. Your account
Do not misuse the website, place fake orders or try to interfere with its working. We may block accounts that do so.
5. Food safety and allergies
Veg / non-veg is marked on every item. Our kitchen handles milk, wheat, nuts, eggs and other allergens; if you have an allergy, please call the branch before ordering.
6. Liability
Our responsibility for any order is limited to the amount paid for that order.
7. Changes and law
We may update these terms; the version on this page applies. These terms are governed by the laws of India and courts in Poonch, Jammu & Kashmir have jurisdiction.